Some consignments are more sensitive than others. Typically, the transportation of dangerous goods or cold chain items require stricter preparation and tracking.

Cold chain shipments

When transporting cold chain items, remember to:

  • Double check the cold chain capacity calculations: are you sure that the temperature can be maintained for the duration of the shipment?

    If not, make sure you include additional icepacks to the consignment, include them on the packing list and waybill, and provide the transporter with instructions as to when and how they must be used.
  • Include a temperature tracker in the consignment. You can usually arrange for shippers to fit a tracker in a container (at a cost).

    Where you are the shipper of goods, you can procure temperature trackers to include in boxes, and provide the receiver of the goods with means to read the trackers once goods are delivered.
  • Follow up on any cold chain rupture claims notified by the consignee and implement corrective actions.

Transporting dangerous goods

There are nine classes of dangerous goods. Find more information on dangerous goods here.

Transportation of dangerous goods is highly regulated and should ideally be handled by a third-party service provider. Freight forwarders usually have capacity to advise on dangerous goods shipments and may have to pick them up from your warehouse to arrange for special packaging prior to the shipment.


Drop-ships are cases where a supplier might deliver to the end user directly, upon specific request of the buyer. The buyer can be the consignee or a service provider acting on behalf of the consignee (a regional logistics hub, for example, in the context of the Red Cross Movement).

In drop-ships, the supplier will usually present at the delivery place with a waybill of their own format and/or an internal delivery note. In this case:

  • Sign the waybill only when all packaging units have been accounted for (pallets, boxes or loose cargo).
  • Sign the delivery note when all the items on the packing list have been delivered. The transporter should leave a copy of the signed delivery note with the person who signed it.
  • Raise a claims form where there is any discrepancy.
  • Raise a GRN to record entry into stock.
  • Move the goods to the bulk storage area or proceed to distribution if the goods have been delivered at the point of usage.
  • Update stock records if goods enter the warehouse.
  • Inform the sender (supplier or third party, such as RLU) that goods have been received. Send copies of waybill, delivery note and claims form.

If drop-shipped goods are distributed immediately, they do not need to be recorded in stock. A delivery note is enough to reconcile with the order or requisition.

Deliveries at point of usage

Where requested goods are delivered at the point of usage or distribution, a delivery note is preferable to a GRN, as the items are not to be managed by logistics. That way, the items do not become Red Cross stock, but the delivery is still documented. A copy of the delivery note must be kept in the procurement file before it is transmitted to finance for payment.

Read the next section on Safety, security and incident reports here.

Download full section here.

In a warehouse there is the potential for serious incidents or accidents to occur.

Every effort should be made to reduce the risk of accidents:


  • All equipment (e.g., trolleys, sack trucks and hand-operated pallet trucks) should be carefully and regularly maintained.

    Specialised equipment must only be used by trained, authorised employees (some equipment may require load testing to ensure they are fit to use).
  • Access in areas where forklift trucks are used should be restricted to prevent people being hit during loading and unloading activities.


  • Racking and shelving should be regularly checked.
  • Shelving with collapsing stacks should be immediately restacked.
  • Shelving and racking should be firmly secured to the floor or to the building – if this is not possible, keep racking to only two levels.


  • Toilet facilities and welfare areas should be provided, so that breaks can be taken away from the main warehouse.

Personal safety:

  • Staff must be issued with protective clothing where required (based on an assessment of risk) – specifically, boots and gloves for handling heavy and bulky goods.

    These must be kept clean and regularly inspected to ensure they are fit for purpose and replaced when they are not.

    A record of PPE equipment must be kept on site.
  • Ensure all staff are aware of hazards and are fully trained in safe working techniques, including manual handling techniques.
  • First aid kits should be available and regularly checked, and one or more permanent warehouse staff should be trained in basic first aid.


  • All hazardous materials like oils, lubricants and fuels should be assessed so the correct action can be taken if staff are exposed to a spillage.

    All materials will have a safety data sheet which provides this detail and is available from the manufacturer. Safety data sheet are supplied for all the materials in storage.
  • Immediately clean up spilt goods, especially oils, lubricants and fuels, as this will reduce the risk of slips and falls, as well as the risk of fire.
  • Expired goods and food items no longer fit for human consumption must be correctly disposed of immediately.

    Check with local health authorities to determine whether they can be used as animal feed or for the appropriate disposal method: incineration or burial.
  • Smoking is prohibited in the warehouse and adjoining compound.
  • Cooking and open fires should be restricted to designated areas in the compound – never inside the warehouse.
  • Damaged pallets should either be repaired or discarded.

Guidelines for the manual handling of heavy loads

  • Assess the weight of the item and ask for help if it is too heavy for you to lift safely.
  • Clear a path and know where you are going.
  • Lift with your legs and knees.
  • Hold the object close to your body with your feet a shoulder-width apart.
  • Keep your eyes up and your back straight. Avoid twisting, as this places extra strain on the back.

When undertaking a site risk assessment, contact the local health and safety focal point. This will usually be the IFRC in multilateral operations, but it can also be coordinated by the ICRC or the HNS. For warehouses in the UK, the focal contact person is the Health and Safety adviser, who must inspect all buildings used and rented by the British Red Cross.

Fire safety in the warehouse

Warehouse staff must be trained as fire wardens – see the Safety training pathway section below.

For UK warehouse-staff, contact the health and safety team to receive fire warden training (a three-hour, face-to-face course).

Find detailed information on fire safety in the warehouse here.

An image shows the different types of fire extinguisher and when they should be used

Different types of fire extinguishers can be identified by a coloured band:

  • red for water
  • cream for foam
  • blue for dry powder
  • black for carbon dioxide.

Wet chemical extinguishers are not widely used in the Movement – fire blankets are available for cooking areas.

Examples of useful fire signage:

An image shows different types of fire safety signage

Available to download here.

Managing dangerous goods

See the Storing dangerous goods section of Managing a warehouse for details on handling dangerous goods.

There are different regulations in place for different modes of transport and in every country.

Ultimately, for all modes of transport – sea, air, rail, road and inland waterways – the United Nations Committee of Experts on the Transport of Dangerous Goods and other organisations, which includes the International Air Transport Association, have assigned dangerous or hazardous substances one of nine classes, in order to help make the transportation of dangerous goods as safe as possible.

Note that the number of the class of dangerous goods does not indicate the degree of danger.

An image shows the different types of dangerous goods and the symbols used to label them. Dangerous goods include explosives, gases, flammable liquids and solids, oxidising substances, toxic and infectious substances, radioactive materials and corrosives

Dangerous goods require specific documentation and handling methods: packing, moving and transporting them is highly regulated and should be overseen by a third-party service provider.

Safety training pathway

The British Red Cross employs a full-time health and safety advisor to facilitate a variety of training, most of which is bespoke. Below is a list of the most common training delivered, most of which can be delivered remotely. The health and safety team are working on collating a standard catalogue of the available training; in the meantime, feel free to contact them directly.

The below training courses address safety from an occupational safety perspective and not from a personal security perspective, which is addressed in the HEAT courses developed and managed by the security team based in UKO. The below falls under the delegate refresher requirement and must be refreshed every two years.

ContentTarget audience
Driver safety trainingVehicle, traffic and driver
safety awareness training
All drivers of RC vehicles
General safety awareness trainingOccupational health and safety
All staff with roles that involve
manual handling of goods
Risk assessment and
management training
How to identify, mitigate and
report risks
All managers of staff working in
environments where manual
handling takes place
Hazardous substances trainingHow to identify and manage
hazardous substances
All staff with roles that involve
the manual handling of
potentially hazardous goods
Warehouse safety management
Racking, shelving and handling
All warehouse staff
Environmental protection trainingManaging the risks of warehouse
activities on the environment
All warehouse staff

Available to download here.

Read the next chapter on Transport here.

Download the full section here.